Shipping, Delivery & Installation Policy

1. Delivery coverage

FitPro supplies fitness equipment and accessories across serviceable locations in India through courier, parcel, surface transport, dedicated freight or authorized logistics partners. Delivery availability for very heavy/commercial equipment depends on road access, destination, unloading arrangements and serviceability.

2. Shipping and freight charges

Shipping may be free or chargeable depending on product, order value, destination and promotional terms. The applicable charge should be displayed or communicated before you confirm the order.

For heavy/commercial/outdoor equipment, quoted freight may exclude unloading, crane/forklift, local labour, upper-floor shifting, civil work, electrical work or other site-specific services unless expressly included in writing.

3. Dispatch estimates

• Ready-stock small items/accessories: normally dispatched within 1–3 business days.
• Ready-stock fitness equipment: normally dispatched within 2–5 business days.
• Commercial, bulky or special-procurement items: dispatch timeline will be stated in the quotation/order confirmation and may depend on brand availability.
• Made-to-order/custom equipment: production and dispatch timeline will be specifically communicated.

These are estimates, not guaranteed deadlines unless a delivery date is expressly confirmed in writing.

4. Delivery estimates and tracking

After dispatch, typical surface delivery may take approximately 5–12 business days for many locations and longer for remote areas, heavy freight or special handling. Tracking or transporter details may be shared through SMS, WhatsApp, email or phone when available.

If a specific delivery schedule is promised and delivery is materially late, customer remedies will be handled in accordance with applicable consumer law, subject to force-majeure exceptions.

5. Receiving your order

• Check the outer packaging and product count at delivery.
• For visibly damaged packages, note damage on the delivery receipt where possible and take photographs/video before unpacking.
• Do not discard original packaging until the product has been inspected and basic functionality is confirmed.
• For faster transit-damage handling, contact FitPro within 48 hours, without prejudice to statutory rights for defects discovered later.

6. Installation and assembly

Installation is included only where the product page, quotation or invoice says so. Where installation is included, a technician visit may be scheduled separately after delivery, normally subject to technician availability and service location.

The customer should ensure adequate access, floor strength, clear installation space, safe electrical supply and earthing. For treadmills or other sensitive electrical equipment, use of a suitable stabilizer/protection device may be required where specified by the manufacturer or invoice.

Civil work, drilling, electrical rewiring, flooring changes, crane/forklift or upper-floor shifting are not included unless expressly quoted.

7. Failed delivery / address issues

Please provide a complete address and working phone number. If delivery fails because of an incorrect address, refusal without valid reason, repeated unavailability, access restriction, or inability to unload after prior disclosure of requirements, reasonable re-delivery/storage/logistics costs may be charged where legally permitted and communicated.

8. Risk, title and inspection

Risk of physical loss normally passes upon successful delivery/acceptance, subject to any contrary legal requirement or carrier arrangement. Ownership may remain subject to full payment where payment is pending. Delivery acceptance does not waive rights regarding hidden defects, non-conformity or warranty.

9. Force majeure

Delivery may be delayed by events beyond reasonable control, including natural disaster, severe weather, strike, transport disruption, government restriction, epidemic/pandemic measures, civil disturbance, network outage or other force-majeure event. FitPro will make reasonable efforts to communicate material delays and offer a practical solution.