Policies, Terms & Customer Information
One clear place for privacy, returns, refunds, shipping, delivery, installation and purchase terms. These policies are written for FitPro's fitness-equipment business and structured around applicable Indian consumer and e-commerce requirements.
Privacy Policy
Data collection, consent, cookies, data sharing, security, retention and privacy rights.
Read full policy →Return & Refund Policy
Cancellation, defective goods, change-of-mind returns, replacement and refund timelines.
Read full policy →Shipping Policy
Dispatch, freight, delivery estimates, tracking, receiving goods and installation.
Read full policy →Terms & Conditions
Orders, pricing, payment, warranty, safety, liability, law and grievance process.
Read full policy →Important legal & consumer information
FitPro's policy framework is designed with reference to Indian consumer-protection, e-commerce, legal-metrology and data-protection requirements. Product-specific warranty, delivery or promotional promises shown on a product page, quotation or invoice also apply; where a mandatory law gives the customer a stronger right, that statutory right prevails.
Grievance & Customer Support
FitPro aims to acknowledge consumer complaints within 48 hours and resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. For faster handling, please share your order/invoice number and supporting photographs or videos where relevant.
